FAQ

Is this a pre-order?
Yes. Every tin is produced in small batches after orders are placed. You pay now to reserve yours; it ships in 3–4 weeks.

When will my tin ship?
3–4 weeks from your order date. You’ll get tracking by email when it ships.

Can I cancel or get a refund?
Any time before your order ships — full refund, no questions. Email hellomatchakatana@gmail.com with your order number.

What does “ceremonial grade” mean?
It’s matcha made for drinking straight (whisked with water), as opposed to culinary grade meant for lattes and baking.

How do I whisk it?
Sift 2g of matcha into a bowl to break up clumps. Add about 70ml of hot water (not boiling, around 80°C / 175°F). Whisk briskly in a zigzag motion until frothy, about 15–20 seconds.

How should I store it?
In a cool, dry place away from light. Reseal the tin tightly after each use.